Frequently Asked Questions
Find answers to common questions about HiyaHiya Asia wholesale accounts, ordering, payment, shipping and our products.
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Our wholesale programme is intended for businesses purchasing HiyaHiya products for commercial resale. Wholesale accounts are subject to approval. We may request business information as part of the application process.
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Use the wholesale registration option on our website and provide the requested business and contact information. Once your application has been reviewed, we will let you know whether your account has been approved.
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Wholesale pricing is only visible to customers who are signed in with an approved wholesale account. Public visitors can browse the catalogue, but wholesale prices remain hidden until an account has been approved.
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Applications are reviewed individually. We aim to review applications as quickly as possible, but processing time may vary depending on the information provided and whether additional verification is required.
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Minimum order requirements may apply to wholesale purchases and can vary depending on the products, market or account arrangements. Any applicable minimum order requirement will be communicated before your order is completed.
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Once your wholesale account has been approved, sign in to your account, browse the catalogue and add the products you require to your order. Available pricing and purchasing options will then be shown for your account.
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Available payment methods may depend on your country, order value and wholesale account arrangements. Payment options will be shown during checkout or confirmed before your order is processed. Please see our Payment Methods page for further information.
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Orders are prepared for shipment once they have been confirmed and any applicable payment requirements have been completed. Processing time may vary depending on order size, product availability and destination.
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Shipping availability depends on the destination. International shipments may also be subject to customs procedures, import duties, local taxes or other charges imposed by the destination country.
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Shipping costs depend on the destination, weight and size of your order. Where possible, shipping costs will be shown during checkout or confirmed before your order is dispatched.
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Tracking information will be provided after dispatch where tracking is available for the selected shipping service.
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Please inspect your order promptly after delivery. If products are damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order number, details of the affected products and clear photographs where applicable. Please see our Shipping & Returns page for full details.
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Wholesale orders are business-to-business purchases, so returns due to a change of mind are not automatically accepted. Products must not be returned without prior approval from HiyaHiya Asia.
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Please contact us as soon as possible if you need to change or cancel an order. Once an order has entered processing, been packed or dispatched, changes or cancellation may no longer be possible.
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Product availability can change. We make reasonable efforts to keep stock information accurate, but certain products, sizes or variations may occasionally be unavailable.
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Approved wholesale customers may use official product information and approved brand materials for the purpose of promoting and reselling genuine HiyaHiya products. HiyaHiya trademarks, logos and brand materials must not be altered or misrepresented.
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This means your customer account has been created successfully, but wholesale access has not yet been approved. You can sign in, but wholesale pricing and purchasing privileges will remain unavailable until the review has been completed.
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If you need help with your wholesale account, an order or our products, please contact us at info@hiyahiya-asia.com. Please include your order number when contacting us about an existing order.