Payment Methods
We offer secure and convenient payment options for approved HiyaHiya Asia wholesale customers. Available payment methods may vary depending on your location, order value and account arrangements.
The payment options available for your order will be shown during checkout or confirmed with you before your order is processed.
Accepted Payment Methods
The payment methods available to you may depend on your country, order value and wholesale account arrangements.
Available payment options will be shown during checkout or confirmed with you before your order is processed. Depending on the order, payment may be made by supported online payment methods, bank transfer or another payment method agreed with HiyaHiya Asia.
We reserve the right to require a specific payment method for certain orders or customers where appropriate.
Payment Timing & Order Processing
Where payment is required before dispatch, your order will only be prepared for shipment once payment has been received and confirmed.
Bank transfers may take additional time to reach our account. Order processing will begin once the payment has been received in full.
If different payment terms have been agreed for your wholesale account, those agreed terms will apply to your order.
Currency & Charges
Orders will be charged in the currency shown during checkout or stated on the invoice.
If your bank or payment provider converts the payment into another currency, they may apply their own exchange rate or additional charges. These charges are outside the control of HiyaHiya Asia.
Any applicable taxes, shipping costs, customs charges or other fees will be shown separately where relevant or communicated before the order is completed.
Bank Transfer Payments
Where bank transfer is offered as a payment method, the required bank details and payment reference will be provided during checkout, on the invoice or directly by HiyaHiya Asia.
Please make sure the correct payment reference is included with your transfer so that we can identify and process your payment without unnecessary delay.
Any bank charges or transfer fees charged by your bank or payment provider are the responsibility of the customer unless otherwise agreed.
Failed or Delayed Payments
If a payment fails, is declined or is not received within the required payment period, your order may be placed on hold until payment has been successfully completed.
HiyaHiya Asia is not responsible for delays caused by banks, payment providers or incorrect payment details supplied by the customer.
If you experience a payment issue, please contact us so we can help confirm the status of your order and payment.
Refunds & Credits
Where a refund or credit has been approved, HiyaHiya Asia will normally process it using the original payment method where possible. The time required for a refund to appear in your account may depend on your bank, card provider or payment service provider and may take several business days after the refund has been processed.
Where appropriate, HiyaHiya Asia may issue a credit against a future wholesale order instead of a direct refund, subject to agreement with the customer.
Payment Security
Payments made through our website are processed using secure payment systems provided by Shopify and the applicable payment service providers.
HiyaHiya Asia does not directly store full payment card details. Payment information is handled by the relevant payment provider in accordance with their own security and data protection requirements.
Customers are responsible for ensuring that their payment and account information is accurate and kept secure.
Payment Questions & Contact
If you have any questions about payment methods, an invoice, a bank transfer or the payment status of an order, please contact us and we will be happy to assist you.
Please include your order number or invoice number where applicable so that we can help you as quickly as possible.
HiyaHiya Asia
Email: info@hiyahiya-asia.com