Shipping & Returns

Shipping Information

We aim to process and dispatch wholesale orders as efficiently as possible. Once your order has been confirmed and any applicable payment requirements have been completed, your order will be prepared for shipment. Processing times may vary depending on order size, product availability and destination.

Shipping costs are based on the destination, weight and size of the shipment. Where applicable, shipping costs will be displayed during checkout or confirmed before your order is dispatched. Tracking information will be provided once the order has shipped, where available.

Delivery Times

Delivery times depend on the destination and shipping method selected. Estimated delivery times are provided as a guide only and may vary.

Delays caused by carriers, customs procedures, local authorities or circumstances outside our control may occur. For larger wholesale orders or special shipping requirements, please contact us before placing your order.

Customs, Duties & Taxes

International shipments may be subject to import duties, customs charges, local taxes or other fees imposed by the destination country.

Unless otherwise agreed, these charges are the responsibility of the customer and are not included in the product or shipping price. Customers are responsible for ensuring that the products ordered can legally be imported into their country.

Returns & Exchanges

Orders placed through an approved HiyaHiya Asia wholesale account are business-to-business purchases.

As wholesale orders are purchased for commercial resale, returns due to a change of mind are not automatically accepted. Please contact us before returning any products.

Incorrect, Damaged or Defective Products

Please inspect your shipment as soon as possible after delivery. If products arrive damaged, defective or different from what you ordered, please contact us within 7 days of delivery.

• Your order number
• The affected product(s) and quantities
• A description of the issue
• Clear photographs of the products
• Photographs of the shipping packaging where relevant

We will review the issue and arrange an appropriate solution, which may include replacement products, a credit or refund where applicable. Please do not dispose of damaged products or packaging until we have reviewed your claim.

Return Authorisation

Products must not be returned without prior approval from HiyaHiya Asia.

If a return is approved, we will provide return instructions. Unauthorised returns may be refused.

Returned products must normally be unused, in their original packaging and in resalable condition, unless the return concerns a defective or damaged product.

Return Shipping Costs

Where a return is required because we supplied an incorrect, damaged or defective product, we will determine the appropriate return or replacement arrangements.

For any other return that we agree to accept, return shipping costs are normally the responsibility of the customer unless otherwise agreed in writing.

Order Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has entered processing, been packed or dispatched, cancellation may no longer be possible.

Need Help?

If you have any questions about shipping, delivery, returns or an existing order, our team will be happy to assist you.

Please include your order number when contacting us about an existing order.

HiyaHiya Asia
Email: info@hiyahiya-asia.com