Terms & Conditions

Wholesale purchasing is available only to approved business customers. HiyaHiya Asia reserves the right to approve, refuse, suspend or close a wholesale account where appropriate.

Customers are responsible for providing accurate business and contact information when applying for a wholesale account and for keeping their account details up to date.

All orders placed with HiyaHiya Asia are subject to acceptance and product availability. Placing an order does not automatically guarantee acceptance of that order.

We reserve the right to refuse or cancel an order where necessary, including in cases of pricing errors, stock discrepancies, suspected misuse of a wholesale account or other reasonable circumstances.

All prices shown to approved wholesale customers are subject to the applicable taxes, shipping charges and any other charges stated at checkout or on the invoice.

Payment must be made using one of the payment methods made available by HiyaHiya Asia. Where payment is required before dispatch, orders will not be shipped until payment has been received in full.

We reserve the right to correct pricing errors and to update our prices at any time. Any changes will not affect orders that have already been accepted, unless otherwise agreed.

All products are subject to availability. We make every reasonable effort to keep product information and stock levels accurate, but availability may change without notice.

HiyaHiya Asia reserves the right to discontinue products, change product specifications, packaging or availability, and correct errors in product information where necessary.

Shipping costs, delivery methods and estimated delivery times depend on the destination, order size and shipping method selected. Any delivery times provided are estimates only.

HiyaHiya Asia is not responsible for delays caused by carriers, customs procedures, local authorities or other circumstances outside our reasonable control.

Further information about shipping, delivery, customs and returns is available on our Shipping & Returns page.

Wholesale orders are business-to-business purchases and returns due to a change of mind are not automatically accepted.

Customers must inspect their order promptly after delivery. Any claim relating to incorrect, damaged or defective products should be reported to HiyaHiya Asia within 7 days of delivery, together with the relevant order details and clear photographs where applicable.

Products must not be returned without prior authorisation from HiyaHiya Asia. Further information is available on our Shipping & Returns page.

All website content, product descriptions, images, branding, logos and other materials made available by HiyaHiya Asia are protected by applicable intellectual property rights.

Wholesale customers may use official product information and approved brand materials solely for the purpose of promoting and reselling genuine HiyaHiya products, unless otherwise agreed in writing.

All website content, product descriptions, images, branding, logos and other materials made available by HiyaHiya Asia are protected by applicable intellectual property rights.

Wholesale customers may use official product information and approved brand materials solely for the purpose of promoting and reselling genuine HiyaHiya products, unless otherwise agreed in writing.

HiyaHiya trademarks, logos and brand materials must not be altered, misrepresented or used in a way that may damage the brand or create confusion about the relationship between the customer and HiyaHiya Asia.

HiyaHiya Asia will take reasonable care in supplying products and processing wholesale orders. However, we are not responsible for indirect, incidental or consequential losses resulting from the use, resale or delayed delivery of products, except where liability cannot legally be excluded.

Our total liability relating to an order will, to the extent permitted by law, be limited to the value of the products concerned.

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited.

HiyaHiya Asia will not be liable for delays or failure to perform its obligations where this is caused by circumstances outside our reasonable control.

Such circumstances may include transport disruptions, customs delays, natural disasters, strikes, government actions, supplier interruptions, technical failures or other events that could not reasonably have been prevented.

Where such an event occurs, we will make reasonable efforts to minimise disruption and resume normal service as soon as possible.

These Terms & Conditions and any agreement between HiyaHiya Asia and the customer shall be governed by the laws of the Netherlands.

Any dispute arising out of or relating to these Terms & Conditions or an order placed with HiyaHiya Asia shall, to the extent permitted by applicable law, be submitted to the competent courts in the Netherlands.

Nothing in this section limits any mandatory rights or jurisdiction rules that cannot legally be excluded.

HiyaHiya Asia may update these Terms & Conditions from time to time to reflect changes to our business, services, legal requirements or commercial practices.

The version of the Terms & Conditions in effect at the time an order is accepted will normally apply to that order, unless a change is required by law or otherwise agreed in writing.

The latest version of these Terms & Conditions will be published on this website.

If you have any questions about these Terms & Conditions, your wholesale account or an order, please contact us.

Please include your order number when contacting us about an existing order.